ASE provides complete technical support and warranties for our products. Many of the procedures can be performed remotely, from ASE in Tampa, Florida. A program called Team Viewer is installed and it allows remote access and control if the simulator is connected to the Internet. The simulator must be on for this remote access to work. We also recommend that you install and open a Skype account for the simulator. It is very helpful to use Skype to communicate with the factory during these updates.