Welcome to AEROSYSENG.COM/SUPPORT-PORTAL/
1. Start at the top and fill in the fields
a. Subject: enter a three or four-word description of the issue. Example would be “Broken Radio Knob”
b. SimTech Name: Select your name or the person who we will be working with on the issue.
c. Email: Enter the email address of the person who will receive the notifications and communications.
d. Phone: Enter the Phone Number for the contact person for this DR
e. Type: Enter the type of support being requested.
f. Priority: Enter the priority level of the DR.
g. DR Number: Enter the DR number from the DR record
h. FSTD Number: Enter the FSTD number. Example, Cessna CE-560 is #1590
i. Was an MMI Created: Enter Yes or No if the DR qualifies to be an MMI and if one was created.
j. DR Description: Enter a complete description of the DR. Enter
– the state the device was in when the issue occurred
– the actions leading up to the issue
– any actions taken after the issue
– be as specific as possible
2. Submit the DR. An email will be sent to the email address entered confirming the creation of a DR.